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FAQ

General Queries
How long will it take to receive my design samples?
How long has Logotree been in business?
Do you use illustrations?
What is the difference between a corporate image and an illustration?
Would it be possible to enhance or modify my current logo?
Can I have a business card, letterhead and matching envelope with my new logo design?
Can I trademark the slogans and logos that Logotree.com creates for my company?
I would like to protect my idea; will Logotree sign a non-disclosure agreement?

 

Ordering
How do I place a logo design order?
How do I place a stationery design order?
How do I place a website design order?
How do I place a slogan design order?
How do I place a brochure design order?

How do I place a special project design order?
What methods of payment does Logotree.com accept?
How do I know that my payment has been accepted?

 

The Process
Will I speak to any designers or marketers before my project begins?
What happens once I place my design order?
How can I view design samples?

How many changes can I have done to my design project?
What happens if I am not satisfied with the initial design samples?
What happens after I choose my finalized design?
How will I receive my final files?

 

 

Logo Design FAQ

How long will it take to receive my design samples?
You will receive your samples within 4 business days, after your order is placed and your payment is accepted.
 
Logo Design FAQ How long has Logotree been in business?
Logotree.com has been in business since 1996, we owe much of our success to the clients who have allowed us to explore and create on their behalf. Today we are one of the largest corporate identity creators on the World Wide Web. We are proud to house some of the most diverse, talented and creative group of designers , marketers, writers, project coordinators, and managers in the branding business.
 
Logo Design FAQ Do you use illustrations?
Our packages and prices do not include illustrated content. Logotree.com does however staff several illustrators, which can create a custom illustration for you if necessary. For further details contact us toll-free at 1.866.816.5646 and speak to an illustrator directly to voice your special request.
 
Logo Design FAQ What is the difference between a corporate image and an illustration?

There is a substantial difference between Corporate Designs and Illustrated Logos.

Corporate Designs are simple yet unique and memorable images that are highly recognizable from any reasonable distance and size. An example would be Nike's "swoosh" and McDonald's "arches".

Illustrated Logos require more complex artwork. The turnaround for these types of logos is 5 business days. Illustration prices vary depending on complexity and level of detail. Please contact us for a free, detailed price quote.

 
Logo Design FAQ Would it be possible to enhance or modify my current logo?
Yes. If you have an existing logo, we can revamp it. Please be sure to indicate on the online form that you currently have a logo.
 
Logo Design FAQ Can I have a business card, letterhead and matching envelope with my new logo design?
If you wish to compliment your new custom logo with stationery, simply purchase the custom stationery package or save big by requesting the Enterprise Package that includes a custom slogan, logo and stationery.
 
Logo Design FAQ Can I trademark the slogans and logos that Logotree.com creates for my company?
Yes you can. Logotree.com does not hold any rights to the designs we create on behalf of our clients. YOU OWN ALL THE RIGHTS and we can help you copyright or trademark your custom designs if you so wish, by supplying you with all the necessary information and contacts.
 
Logo Design FAQS I would like to protect my idea; will Logotree sign a non-disclosure agreement?
Logotree.com is ready to sign any non-disclosure agreement. We respect your privacy and intellectual property. Speak to our marketing department manager for more information.
 

 

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Logo Design FAQ How do I place a logo design order?
You can order a custom logo design by clicking here or by clicking on the green Get Started button visible on any design package section. Then, simply fill in the required fields and click on submit. You may also call us on our toll-free number at 1.866.816.5646
 
Logo Design FAQ How do I place my stationery design order?
You can order your custom stationery design by clicking here or by clicking on the green Get Started button visible on any design package section. Then, simply fill in the required fields and click on submit. You may also call us on our toll-free number at 1.866.816.5646
 
Logo Design FAQ  How do I place a website design order?
You can order a custom website design by clicking here or by clicking on the green Get Started button visible on any design package section. Then, simply fill in the required fields and click on submit. You may also call us on our toll-free number at 1.866.816.5646
 
Logo Design FAQ How do I place a slogan design order?
You can get information about slogan design by clicking here. Before the Logo Tree Design Team begins creating your business slogans, we need to establish your specific target audience and your company objectives. Please feel free to give us a call TOLL FREE at 1.866.816.5646. We'll discuss your slogan options with you.
 
How do I place a brochure design order?
Due to the many different types of brochures that we offer, you will need to speak directly to a designer or marketer. You can reach us on our toll-free number at 1.866.816.5646.
 
Logo Design FAQ How do I place a special project design order?
If you need a design service other than a logo, stationery, slogan, website or brochure, you will need to speak to a designer or marketer directly. You can reach us on our toll-free number at 1.866.816.5646 and speak directly to an enthusiastic Logotree.com representative.
 
Logo Design FAQ What methods of payment does Logotree.com accept?
Visa, MasterCard, AMEX, *certified checks and money orders are also accepted. Payment must be received before work commences.
 
How do I know that my payment has been accepted?
One of our representatives will send you a confirmation via e-mail detailing the package you ordered and the approved payment.
 

 

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Logo Design FAQ Will I speak to any designers or marketers before my project begins?
A designer or marketer, will always speak to you directly. Constant communication is essential to the process and to ensuring that you are completely satisfied. We appreciate all your comments and depend on them to succeed and prosper.
 
Logo Design FAQ What happens once I place my design order?
We have a 4 day turn around time on our design packages before any initial concepts are available for viewing. This turn around time is needed to thoroughly and concisely research your company, product or service. We need to understand your type of business before we create any unique designs.
 
Logo Design FAQ How can I view design samples?
We will contact you via e-mail or telephone to provide you with a username and password. You will then be able to view all design samples on your very own customized viewing page.
 
Logo Design FAQ How many changes can I have done to my logo, stationery, brochure, website, slogan or other designs?
Logotree.com continues to work with all our clients closely until they are completely satisfied.
 
Logo Design FAQ What happens if I am not satisfied with the initial design samples?
If you are not satisfied with the initial designs, we will create some new design samples for you to choose from. We will contact you and discuss the matter further and continue to do so until you are completely satisfied.
 
Logo Design FAQ What happens after I choose my finalized design?
Our designers will supply you with all the necessary files to ensure high quality printing for promotional material, signs, stationery printing, web use and other digital medias. Some packages also include a CD-Rom, which will be shipped to you directly. If your design package does not include a CD-Rom, one can be shipped to you for $29, which includes shipping and handling.
 
Logo Design FAQ How will I receive my final files?
You will receive your final design files via e-mail and via your customized Logotree.com viewing page. All files are in high resolution and are provided in both PC and MAC formats.
 

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